Welcome to our virtual world! Our partner is looking for Dutch-speaking customer support agents in Berlin! The company digitizes the entire application process and offers you temporarily 100% Homeoffice in BERLIN.
As a Customer Service Agent for Dutch, you will support small, medium businesses with finding the best solution for your online advertising customer. You will take over as customer service agent for the greatest social media platform worldwide.
You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiriesYou are putting together solutions to support and expand your customer’s self-serve advertising customer baseYou are able to manage all different types of inquiries generated via inbound activities such as chat, email and social media messengerYou will demonstrate the value of advertising solutions and provide post-sales support for all self-service products From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer advertising experience Requirements: Native Dutch-speaker + B2 EnglishSome kind of previous experience in Customer ServiceLiving in Berlin Available to start in March/AprilFamiliarity with online advertising products/vendors Online Advertising Experience is a big plusExcellent written and verbal communicationAbility to multitask & work under pressureFast learner, diligent workerYou are expected to provide background checks (certificate for highest level of education, employment certificate, references from previous employment) Offer: 2200€ gross fixed monthly salary + 300€ fixed language bonus + performance bonus40€ voucher card for redeeming at different providers – for 100% presenceStay safe with our current HOMEOFFICE solution in BERLINCorporate benefits such as employee discounts, special holidays, free drinks, fruit daysA works council caring for youRegular team and site eventsThe diversity and security of a global world leader